SparkTrust

Support Center

I get an error saying I have connection problems when I try to activate SparkTrust Driver Updater

In order to activate SparkTrust Driver Updater, you must connect with licensing servers so they can verify your license key is valid. If you are getting an error saying there is no valid connection, but your internet connection is working correctly, SparkTrust Driver Updater may be blocked from connecting.

Please check any firewalls or security programs that may be monitoring your internet use, and make sure they are not blocking SparkTrust Driver Updater. If you are using the Windows firewall, please find instructions on how to disable it below.
Windows XP:
  1. Click on Start, and then click on Run.
  2. Type in firewall.cpl, then click on OK.
  3. A window labeled Windows Firewall will appear. Please click on the Exceptions tab, then click the Add Program… button.
  4. Ensure the Exceptions tab is selected, then select SparkTrust Driver Updater from the list of programs.
  5. Now click OK.
Windows Vista, Windows 7, or Windows 8:
  1. Press the Windows Start key on your keyboard
  2. Type and select Control Panel.
  3. Click on Security Center and select Windows Firewall. If your Control panel is displayed in the Classic View, double-click on Security Center and click Windows Firewall.
  4. There should now be a window titled Windows Firewall. Near the top-left corner of your screen, click Allow a program through Windows Firewall. If you have not been granted administrative privileges on your user account, you will be prompted to enter an administrator password.
  5. Ensure the Exceptions tab is selected, then select SparkTrust Driver Updater from the list of programs.
Windows 10:
  1. Click in the box titled "Ask Me Anything" located near the Start Button in the lower left corner of your screen
  2. Type Firewall
  3. Click Windows Firewall
  4. A New Window will appear; Click Allow an App or Feature through the Windows Firewall located along the far left side of the new Windows
  5. Click the Change Settings Button; this will have a Shield on it
  6. Scroll through the List and ensure SparkTrust Driver Updater is in the list
    1. If you cannot locate SparkTrust Driver Updater in the list you will need to click the Allow other App button near the bottom of the Window
    2. In the New window Click Browse
    3. You will need to navigate to the location of the program and select the .exe file.
    4. Click Open
    5. Click Add

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