SparkTrust

Support Center

I get an error saying I have connection problems when I try to activate SparkTrust PC Cleaner Plus

In order to activate SparkTrust PC Cleaner Plus you must connect with licensing servers so they can verify your license key is valid. If you are getting an error saying there is no valid connection, but your internet connection is working correctly, SparkTrust PC Cleaner Plus may be blocked from connecting.

Please check any firewalls or security programs that may be monitoring your internet use, and make sure they are not blocking SparkTrust PC Cleaner Plus. If you are using the Windows firewall, please find instructions on how to disable it below.
 

Windows XP:

  1. Click on Start, and then click on Run.
  2. Type in firewall.cpl, then click on OK.
  3. A window labeled Windows Firewall will appear. Please click on the Exceptions tab, then click the Add Program… button.
  4. Ensure the Exceptions tab is selected, then select SparkTrust PC Cleaner Plus from the list of programs.
  5. Now click OK.


Windows Vista or Windows 7:

  1. Click Start, and then select Control Panel.
  2. Click on Security Center and select Windows Firewall. If your Control panel is displayed in the Classic View, double-click on Security Center and click Windows Firewall.
  3. There should now be a window titled Windows Firewall. Near the top-left corner of your screen, click Allow a program through Windows Firewall. If you have not been granted administrative privileges on your user account, you will be prompted to enter an administrator password.
  4. Ensure the Exceptions tab is selected, then select SparkTrust PC Cleaner Plus from the list of programs.
  5. Now click OK.

Windows 8.1:

  1. From the Main Screen (otherwise known as the "Tile Screen") begin typing Firewall.
  2. Click the Settings heading under the search field where you see "Firewall" being typed
  3. From the available options click Allow an App through Windows Firewall.
  4. Click the Change Settings button.
  5. Scroll through the list and select SparkTrust PC Cleaner Plus from the list of programs.
  6. Click the Add button.

Windows 10:

  1. Click in the box titled "Ask Me Anything" located near the Start Button in the lower left corner of your screen
  2. Type Firewall
  3. Click Windows Firewall
  4. A New Window will appear; Click Allow an App or Feature through the Windows Firewall located along the far left side of the new Windows
  5. Click the Change Settings Button; this will have a Shield on it
  6. Scroll through the List and ensure SparkTrust PC Cleaner Plus is in the list
    1. If you cannot locate SparkTrust PC Cleaner Plus in the list you will need to click the Allow other App button near the bottom of the Window
    2. In the New window Click Browse
    3. You will need to navigate to the location of the program and select the .exe file.
    4. Click Open
    5. Click Add

 

Did you find this article helpful?

Contact Us

stsupport@nubrandsoftware.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete